Privacy policy
Last updated: 10 September 2026
At NESORA, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, communicate with us or otherwise use our services.
NESORA operates this website and online store. Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
The personal information we collect depends on how you interact with NESORA and may include:
- Contact information, such as your name, email address, telephone number, billing address and delivery address.
- Order and transaction information, including products purchased, returned or cancelled, order history and transaction details.
- Payment information, which may include payment method and payment confirmation information. Payments are securely processed by Shopify and our payment providers.
- Account information, where applicable, including account details, preferences and settings.
- Communications, including information you provide when contacting us about an order, return, product or other enquiry.
- Device and technical information, including your IP address, browser, device information and other identifiers.
- Usage information, including information about how you browse and interact with our website, products and services.
- Marketing preferences, including whether you have chosen to receive promotional communications from us.
How We Collect Personal Information
We may collect personal information:
- Directly from you, such as when you place an order, create an account, subscribe to communications or contact us.
- Automatically, when you visit or interact with our website, including through cookies and similar technologies.
- From service providers, including companies that help us process payments, fulfil orders, provide website functionality or analyse store performance.
- From business partners and other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your orders.
- Process payments and refunds.
- Arrange delivery and provide order updates.
- Manage returns and customer enquiries.
- Provide customer support.
- Maintain and improve our website and services.
- Detect and prevent fraud, misuse and security threats.
- Maintain appropriate business and transaction records.
- Comply with legal and regulatory obligations.
- Send marketing communications where you have consented or where otherwise permitted by applicable law.
- Personalise your shopping experience where applicable.
We only process personal information where we have an appropriate legal basis or are otherwise permitted to do so under applicable data protection law.
Marketing Communications
Where permitted, we may use your contact information to send you news, product updates, offers or other marketing communications from NESORA.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within our emails.
Unsubscribing from marketing does not prevent us from sending necessary service communications relating to your orders, payments, deliveries, returns or account.
How We Share Personal Information
We may share personal information with third parties where necessary to operate NESORA and provide our services.
These may include:
- Shopify, which hosts and supports our online store.
- Payment processors.
- Fulfilment partners and suppliers.
- Warehouses and delivery providers.
- IT, hosting and cloud service providers.
- Analytics providers.
- Customer-support providers.
- Marketing and advertising partners where applicable.
- Professional advisers or authorities where disclosure is legally required.
When you place an order, information such as your name, delivery address, contact information and relevant order details may need to be provided to suppliers, fulfilment partners and delivery companies so that your order can be processed and delivered.
We do not disclose personal information to third parties except where necessary to provide our services, where you have authorised us to do so, or where otherwise permitted or required by law.
Relationship With Shopify
Our store is hosted by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide and improve its services.
Information submitted through our store may therefore be processed by Shopify and other service providers, including providers located outside the country in which you live.
Shopify may also process information in connection with features it provides to merchants and consumers.
For further information about how Shopify processes personal information and the privacy rights available to you, please refer to Shopify's Consumer Privacy Policy and privacy tools.
Cookies and Similar Technologies
NESORA and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our store, improve performance and, where applicable, support advertising and marketing.
Some cookies are necessary for the operation of the website, while others may require your consent depending on your location and applicable law.
Where required, you can manage your preferences through the cookie or privacy controls made available on our website.
You may also be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.
Third-Party Websites and Links
Our website may contain links to websites, services or platforms operated by third parties.
NESORA is not responsible for the privacy practices, security or content of third-party websites that we do not control.
If you follow a third-party link, we recommend reviewing that organisation's privacy policy before providing personal information.
Children's Privacy
NESORA's services are not intended for children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
Security
We take reasonable steps to protect the personal information we process.
Our online store is hosted by Shopify, and payments are processed through secure payment providers.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Please avoid sending sensitive payment or confidential information to us through unsecured communication channels.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Fulfilling and managing orders.
- Providing customer service.
- Maintaining appropriate business and transaction records.
- Resolving disputes.
- Preventing fraud.
- Complying with legal, tax and regulatory obligations.
The exact retention period may vary depending on the type of information and our legal obligations.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of certain processing.
- Object to certain uses of your personal information.
- Request a portable copy of certain information.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing a privacy request.
To exercise your rights in relation to information controlled by NESORA, please contact:
UK and EEA Customers
If you live in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection legislation.
Where we rely on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
You may also have the right to object to or request restriction of certain processing.
International Transfers
Because NESORA uses Shopify, suppliers, fulfilment partners and other service providers that may operate internationally, your personal information may be transferred, stored or processed outside the country where you live.
Where personal information is transferred from the United Kingdom or European Economic Area to another country, appropriate safeguards will be used where required by applicable data protection law.
These may include recognised adequacy arrangements, contractual safeguards or other lawful transfer mechanisms.
Complaints
If you have a concern about how NESORA handles your personal information, please contact us first at:
We'll do our best to investigate and resolve your concern.
Depending on where you live, you may also have the right to make a complaint to your relevant data protection authority.
For customers in the United Kingdom, this may include the Information Commissioner's Office (ICO).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal and regulatory requirements.
When we make changes, we'll update the “Last updated” date at the top of this page and provide any additional notice required by applicable law.
Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how your information is handled, please contact:
Email: hello@nesora.co.uk
NESORA
Oxfordshire, United Kingdom