Terms of service

Terms of Service

Last updated: 5 July 2026

Welcome to NESORA.

These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

About Us

NESORA is a UK-based online retailer offering carefully curated home essentials and storage solutions designed to bring calm, style and organisation into everyday living.

If you need to contact us, you can email us at:

hello@nesora.co.uk

Using Our Website

By using our website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
The information you provide is accurate and up to date.
You will not use our website for any unlawful or fraudulent purpose.

We reserve the right to refuse service or cancel orders where misuse or fraudulent activity is suspected.

Products

We work hard to ensure all product descriptions, photographs and pricing are as accurate as possible.

However:

Colours may vary slightly depending on your screen or device.
Measurements may vary slightly due to manufacturing tolerances.
Product availability may change without notice.

We reserve the right to update product information, pricing or availability at any time.

Pricing

All prices are displayed in British Pounds (£ GBP).

Prices may change without prior notice.

If a pricing error occurs, we'll contact you before processing your order and give you the option to continue or cancel.

Orders

Once you place an order, you'll receive an email confirming we've received it.

This email does not mean your order has been accepted.

Your order is accepted once it has been processed and dispatched.

We reserve the right to cancel or refuse any order if:

Payment cannot be authorised.
An item is unavailable.
Incorrect pricing has been displayed.
Fraudulent activity is suspected.

Payments

Payments are processed securely through Shopify and our approved payment providers.

NESORA does not store your full payment card details.

Shipping

Delivery estimates are provided as guidance only.

While we always aim to dispatch orders promptly, delays outside of our control may occasionally occur.

Please refer to our Shipping Policy for full delivery information.

Returns & Refunds

Returns are accepted in accordance with our Return & Refund Policy.

Please read this policy before requesting a return.

Intellectual Property

All content on this website—including text, logos, graphics, photographs, product descriptions and branding—is owned by or licensed to NESORA.

This content may not be copied, reproduced or used without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, NESORA shall not be liable for any indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms limits any rights you have under UK consumer law.