Terms of service

Last updated: 10 September 2026

Welcome to NESORA.

These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection law.

About Us

NESORA is a UK-based online retailer offering carefully curated home essentials and storage solutions designed to bring calm, style and organisation into everyday living.

If you need to contact us, please email:

hello@nesora.co.uk

Using Our Website

By using our website, you confirm that:

You are legally capable of entering into a contract or have the appropriate permission to do so.
The information you provide is accurate and up to date.
You will not use our website for any unlawful, fraudulent or abusive purpose.
You will not attempt to interfere with the operation or security of our website.

We reserve the right to restrict access, refuse service or cancel orders where fraudulent activity, misuse or unlawful activity is reasonably suspected.

Products

We take reasonable care to ensure product descriptions, photographs, specifications and other information are accurate.

However:

Colours may appear slightly different depending on your screen or device.
Measurements may vary slightly due to manufacturing tolerances.
Product packaging may occasionally vary.
Product availability and stock levels may change without notice.

We reserve the right to update product information, pricing and availability where necessary.

Nothing in this section affects your rights where a product is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.

Pricing

Product prices will be displayed on our website before you place your order.

Depending on your location and the settings available through our store, prices may be displayed or processed in different currencies.

Any applicable product price, delivery charge and other charges collected by NESORA will be shown before you complete your purchase.

International customers may also be responsible for customs duties, import taxes or other local charges where applicable and where these have not already been collected at checkout.

If we discover an obvious pricing error before accepting your order, we'll contact you and provide the option to proceed at the correct price or cancel the order.

Orders

After placing an order, you'll receive an email confirming that we've received it.

This initial confirmation does not necessarily mean that your order has been accepted.

We may be unable to fulfil an order where, for example:

Payment cannot be authorised.
A product is unavailable.
Delivery is unavailable to the destination provided.
An obvious pricing or product-information error has occurred.
Fraudulent or unlawful activity is reasonably suspected.

If we're unable to fulfil an order after payment has been taken, we'll arrange an appropriate refund.

Product Availability

Stock availability can change, including after an order has been submitted.

In the unusual event that an ordered product becomes unavailable, we'll contact you as soon as reasonably possible and, where we cannot fulfil the order, arrange a refund.

Payments

Payments are processed securely through Shopify and the payment methods made available through our checkout.

NESORA does not directly store your full payment card details.

Shipping & International Delivery

NESORA offers UK delivery and international delivery on selected products.

Delivery availability varies depending on the product and destination. Some products are available for UK delivery only, which will be stated on the relevant product page where applicable.

Delivery times are estimates and delays outside our reasonable control may occasionally occur.

For full information about processing times, delivery, international availability and potential customs charges, please read our Shipping Policy.

Returns & Refunds

Returns, cancellations and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.

Nothing in these Terms or our Returns & Refunds Policy is intended to restrict your statutory rights.

Intellectual Property

Unless otherwise stated, the NESORA name, branding and original website content created by or for NESORA are owned by or licensed to NESORA.

You may not reproduce, distribute or commercially exploit our protected content without permission except where permitted by law.

Third-party trademarks, product imagery or other materials remain the property of their respective owners where applicable.

Acceptable Use

You must not knowingly:

Introduce malicious software or other harmful material to our website.
Attempt to gain unauthorised access to our website, systems or customer information.
Use our website for fraudulent or unlawful purposes.
Copy or exploit protected NESORA content for commercial purposes without permission.

Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits your statutory rights as a consumer.

To the extent permitted by applicable law, NESORA will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from purchases made wholly for personal consumer use.

Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control, such as significant courier disruption, natural disasters, industrial action, transport disruption or other events that we could not reasonably prevent.

Where such an event affects your order, we'll take reasonable steps to minimise the impact and keep you informed where appropriate.

Your statutory rights are not affected.

Privacy

Your privacy is important to us.

Please read our Privacy Policy for information about how personal information is collected, used and protected.

Changes to These Terms

We may update these Terms of Service from time to time.

The version that applies to your purchase will generally be the version in effect when you place your order, subject to any changes required by law.

Any updated Terms will be published on this page with a revised date.

Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living outside England and Wales, you may also benefit from mandatory protections and rights available to you under the laws applicable in your place of residence.

Nothing in these Terms is intended to prevent a consumer from exercising any rights regarding jurisdiction that cannot lawfully be excluded.